Privacy Policy

SafiConfirm ("Platform", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how Qilze Technologies ("Data Controller") collects, processes, stores, and protects your personal data in compliance with Moroccan data protection laws and international standards.

Data Controller: Qilze Technologies, Morocco. For questions regarding data protection, contact: contact@qilze.com

3.1 Direct Collection: Information you voluntarily provide during registration, profile creation, order submission, and customer support interactions.

3.2 Automatic Collection: Data collected automatically through cookies, web beacons, log files, and analytics tools when you access the Platform.

3.3 Third-Party Sources: Data from integration partners (YouCan, Dropify, Google Sheets), payment processors, and analytics providers.

3.4 File Upload: Data from bulk uploads (Excel, CSV, Google Sheets) containing customer and order information.

4.1 Contractual Necessity: Processing is necessary to provide and deliver SafiConfirm services, including order processing and account management.

4.2 Legal Compliance: Processing may be required by Moroccan law, tax regulations, or regulatory authorities.

4.3 Legitimate Interest: Processing for fraud prevention, security, service improvement, analytics, and direct marketing (with your consent).

4.4 Your Consent: Processing for marketing communications, optional features, and non-essential analytics.

• Creating and managing your Account
• Delivering and improving the SafiConfirm service
• Processing payments and subscription management
• Sending order confirmations and service notifications
• Providing customer support and technical assistance
• Detecting and preventing fraud, abuse, and illegal activity
• Conducting analytics and usage statistics
• Complying with legal and regulatory obligations
• Sending marketing communications (with your consent)
• Improving platform functionality and user experience

6.1 Internal Access: Your data is accessible only to SafiConfirm employees who need it for their work, subject to confidentiality agreements.

6.2 Service Providers: We share data with third-party service providers (hosting providers, analytics companies, payment processors) under Data Processing Agreements.

6.3 No Sale or Rent: We will NEVER sell, rent, lease, or trade your personal data to third parties. Your data is never shared for marketing purposes without explicit written consent.

6.4 Integration Partners: When you connect third-party platforms (YouCan, Dropify), data is shared according to those integrations' terms of service.

6.5 Legal Requirements: We may disclose data if required by law, court order, or government request.

6.6 Business Transfer: In case of merger, acquisition, or bankruptcy, your data may be transferred as part of the business asset transfer, with notice provided.

7.1 Active Accounts: While your Account is active, we retain all necessary data to provide services.

7.2 Deleted Accounts: Upon account deletion, personal data is retained for 90 days for recovery purposes, then permanently deleted.

7.3 Legal Retention: We retain data as required by Moroccan tax law, commercial law, and data protection regulations (typically 6-10 years).

7.4 Order Data: Order information is retained for 3 years after the order is completed for analytics, compliance, and dispute resolution.

7.5 Marketing Data: If you opt out of marketing, we retain your email address on a suppression list for 24 months to honor your preferences.

8.1 Security Measures: We implement SSL encryption, firewalls, access controls, data encryption at rest and in transit, regular security audits, and intrusion detection systems.

8.2 Staff Training: All employees receive data protection and confidentiality training.

8.3 Incident Response: In case of a data breach, we will notify affected users within 72 hours as required by law.

8.4 No Absolute Security: While we take all reasonable precautions, no data transmission over the internet is 100% secure. We cannot guarantee absolute data security.

9.1 Right to Access: You can request a copy of your personal data held by SafiConfirm at any time.

9.2 Right to Correction: You can request correction of inaccurate or incomplete personal data.

9.3 Right to Deletion: You can request deletion of your personal data (subject to legal retention requirements).

9.4 Right to Data Portability: You can request your data in a structured, commonly used format for transfer to another service.

9.5 Right to Withdraw Consent: You can withdraw consent for any non-essential data processing at any time.

9.6 Right to Object: You can object to direct marketing communications by clicking "Unsubscribe" in our emails or adjusting your preferences in your Account settings.

9.7 Exercising Rights: Submit requests to privacy@saficonfirm.com. We will respond within 30 days.

10.1 Cookie Usage: We use cookies and similar technologies to remember preferences, analyze usage, and improve user experience.

10.2 Types of Cookies: Essential (required for functionality), Analytical (usage statistics), Marketing (personalized content).

10.3 Opt-Out: You can disable cookies in your browser settings. Note that some Platform features may not function properly without cookies.

SafiConfirm complies with Moroccan data protection laws, consumer protection regulations, and e-commerce laws. We comply with the following frameworks:

• Moroccan Law 09-08 on Personal Data Protection
• Law 05-53 on Electronic Exchange of Legal Information (E-commerce)
• Consumer Protection Regulations
• Tax and Financial Regulations