Why bookings get lost
It is almost never a shortage of people wanting to book. It is that the call and the work happen at the same time.
Calls at the wrong hour
Someone decides to book at 22:40, on a Sunday, or during a holiday. The line rings into an empty room, and that person calls the next place on the list.
Your hands are already busy
A cook cannot leave the pass, a doctor cannot interrupt a consultation, a hairdresser cannot stop mid-colour. The phone loses to the customer in front of you, every time.
Callbacks come too late
Missed calls pile up and get returned hours later, when the slot has already gone elsewhere. Many of them never get returned at all.
How the agent handles it
You describe the business once. The agent applies it on every call, day and night.
- 1
Give the agent a number
Each agent can hold its own WhatsApp number. Put it on your page, your bio, your door and your packaging. Whatever hour it rings, the agent answers.
- 2
Write down your rules
Opening hours, services, how long each one takes, how far ahead you accept bookings, what to say when a slot is gone, and when to hand the caller to a human. The agent follows what you wrote.
- 3
It agrees a time on the call
The agent talks the customer through it in Darija, checks the request against your rules, proposes a time that fits, and confirms before hanging up. It can carry on in WhatsApp chat when the caller cannot speak.
- 4
You get a structured booking
The booking lands in your dashboard with the customer, the service, the time and the number, plus the full transcript. Push it into your own system through the API if that is where your schedule lives.
What you get back
The point is not that a robot answers. It is what is waiting for you the next morning.
The bookings you were losing at night
Every call answered, including the ones outside your hours, which is exactly when people sit down and decide to book.
Your team stays on the job
Nobody stops cooking, consulting or cutting to reach for a phone. The customer in the room keeps your full attention.
Fewer people who never show
A confirmation on WhatsApp and a reminder the day before turn a vague intention into an appointment the customer remembers.
A record of every request
Details and transcript on each booking, so a disagreement about what was agreed has an answer, and you can see what people ask for most.
What a night call looks like
23:41 · your line, answered by the agent
- Salma R. · +212 6 12 ** ** 08
- Asked for: hair colour, about 90 min
- Agent checked your rules: 90 min needs a double slot
- Booked: Thursday 14:30, first slot that fits
- Confirmed on WhatsApp · reminder set for Wednesday 20:00
Nobody typed any of this. The call came in, the agent answered, and this was waiting in the morning.
Who this is for
Any business where the person who takes the booking is also the person doing the work.
- Restaurants and dark kitchens
- Clinics, dentists and labs
- Salons, barbers and spas
- Garages and repair shops
- Coaches, tutors and trainers
- Home services and installers
What it takes to set up
An afternoon at most, and nothing to install.
- 01
An agent and a number
Create the agent, assign it a WhatsApp number, and point the number you publish at it.
- 02
Your hours and services
Write your services, durations and rules into the agent's instructions in plain language.
- 03
One test call
Call the number yourself, listen to how it answers, and adjust the wording until it sounds like your business.
Questions people ask
- Does it speak Darija?
- Yes. The agent handles Darija, Arabic and French, and follows whichever one the caller uses.
- What if the customer asks something the agent should not decide?
- You set the boundary. Outside it, the agent takes the details, tells the customer that someone will call back, and flags it for you instead of improvising.
- Can it move or cancel a booking?
- Yes. A customer who calls or writes back reaches the same agent, and the change is recorded with the original booking.
- Where do the bookings end up?
- In your dashboard, with the transcript attached. Through the API you can also push them into the tool your team already works in.